At Metro Group, customer satisfaction is our top priority. Since 1925, we’ve been a trusted leader in building solutions, driven by a commitment to service excellence. We recently took customer feedback to the next level, making it easier for clients to share their experiences after completing work with us. These insights help us enhance our services and continue delivering the best for our customers.
We reached a significant milestone from our 2024 customer satisfaction surveys with an industry-leading 81 Net Promoter Score (NPS) for our Electrical Services, with over 90% of our customers saying they would highly recommend us, and a 76 NPS for our Water Treatment Services across all markets. Over 80% of respondents stating they are “very likely to recommend Metro Group’s Water Treatment Services.”
Why Your Feedback Matters
Every project, every service call, and every customer interaction provide an opportunity for us to improve. The Voice of the Customer (VoC) is very important to us. That’s why we conduct regular customer satisfaction surveys—to ensure that we’re delivering the exceptional service our clients expect. The results of our 2024 surveys speak for themselves:
Electrical Services:
• Professional, prompt, and knowledgeable service.
• Great service and quick response!
• Friendly, reliable, and easy to work with
• Went above and beyond to help.
Water Treatment Services:
• Great staff and very proactive with everything.
• Dependable, professional, and with great results.
• Reliable service and great communication.
• Technicians are knowledgeable, professional, and courteous.
What Sets Metro Group Apart?
With a century of experience, Metro Group has been a leader in building solutions, offering services backed by expertise and a deep understanding of our customers’ needs. Our licensed electrical services team ensures every job is done right—the first time. Meanwhile, our water treatment specialists provide reliable, proactive service to keep systems compliant and running smoothly. Whether you’re a longtime customer or considering working with us for the first time, you can trust Metro Group to deliver with excellence.
Continued Dedication to Excellence
We appreciate every piece of feedback because it helps us continue to refine and enhance our services. Here’s what some of our customers have to say.
Electrical Service Customers:
“Very professional workers, gave good advice on the best way to complete our electrical project, cleaned up beautifully when they were done.” – Satisfied Property Manager
“Customer service was great (Chris M. was amazing)! Eddie quickly sent a technician the same day as soon as he got approval to proceed. Fantastic company!” – Happy Client
“Professional, competent, and proactive—with a ‘can-do’ attitude and a personable approach.” – Property Owner
“Highly professional with excellent service and thorough follow-up—a pleasure to work with.” – Valued Customer
Water Treatment Customers:
“We have done business with Metro Group for over 30 years. They are a great company.” – Loyal Water Treatment Customer
“The technicians are very knowledgeable and interested in the well-being of our equipment.” – Southeast Water Treatment Customer
“Outstanding staff, always proactive in every aspect. Angie C. is exceptional!” – Satisfied Client
“Worry-free service—I feel confident knowing our building’s water system is safe, clean, and efficient.” – Building Manager
“Metro Group has been monitoring our water’s chemical levels for ten years without any issues.” – Longtime Customer
Your trust and confidence in Metro Group motivate us to push the boundaries of service excellence. We are proud of the relationships we’ve built and are excited to continue serving our customers with the highest level of professionalism.
Experience Metro Group’s Electrical and Water Treatment Services
Metro Group has been the trusted source for building solutions since 1925. If you haven’t yet experienced our industry-leading services, now is the time. We are ready to provide top-tier licensed electrical and water treatment solutions for your building. Contact us today to get a free quote on your next project.
Thank you to all our customers for your continued support and trust. To another year of excellence and innovation!
