The Metro Group, Inc. is currently seeking Account Manager candidates. The selected individual will manage business relationships with customers to ensure accurate and timely responsiveness to customer concerns, increased product penetration, and retention of the customer base. Responsibilities include account management, new business development, and growth. The Account Manager will focus on new, business to business account development. Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs, renewing current contracts, and delivering a sales quota. Account Managers are also responsible for customer satisfaction by responding to customer requests, pro-active problem solving and meeting productivity goals. Requirements:

• High School Diploma or GED required; Bachelor’s Degree preferred
• Minimum of 1 year outside sales experience
• New business to business (B2B) sales experience preferred
• “Hunter” sales mentality- goal driven and self-motivated
• Knowledgeable in Microsoft Office applications (including Outlook, Word, Excel, PowerPoint)
• Previous customer service experience in an industrial or service industry preferred
• Excellent communication skills

Benefits:

• Competitive pay including base salary and commission potential
• Annual/quarterly performance bonuses & incentives
• Expense reimbursement
• Excellent medical/dental insurance
• 401(k)
• Generous paid leave
• Career advancement opportunities

The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., is an established, successful, premier Building Services company founded in 1925. Our services include water treatment, boiler repairs, service and installations, HVAC repairs, water services & testing, regulatory compliance and various other valuable building services. We take pride in the work we do while building long-lasting partnerships not only with our clients but most importantly with our employees. We are currently seeking a qualified Boiler Installation Mechanic to thrive in our growing National Mechanical Division. The successful candidate will be responsible for assisting or leading a crew in all areas of installation and modification of various components in heating systems. Role and Responsibilities (include but not limited to): - Based off of Job Plans, forecast needed inventory of materials - Compile and order material (pipe, valves & fittings) on a daily basis - Heat exchanger and domestic hot water mixing valve installation - Install steam, hydronic heating and domestic hot water systems per engineered drawings - Install Con-Ed meter stations per utility plan and specifications - Cut, prep and weld black pipe 2½” > 12” - Cut and thread black pipe - ½” > 4” - Braze copper pipe - ½” > 4” - Solder copper pipe - ½” > 4” - Install copper pipe systems using Pro-Press tools & fittings - ½” > 4” - Cut and groove black pipe 2½” > 10” Qualifications and Requirements: - Valid driver's license, in good standing - Able to read Blue Prints - Must be able to pass 6G welding test - Must have the following certificates OSHA 30, 4 Hour Scaffold, FDNY Fire Watch and FDNY Torch Operator - Able to meet the physical demands of the job - Minimum of 3 years’ experience - DOT Gas Operator Card (Plus) - DOB Full Gas Work Qualification Card (Plus) Benefits and Perks: - Local 638 Union position - Benefits provided via Union membership - Extensive on the job training provided with career advancement opportunities The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., is an established, successful, premier Building Services company founded in 1925. Our services include water treatment, boiler repairs, service and installations, HVAC repairs, water services & testing, regulatory compliance and various other valuable building services. We take pride in the work we do while building long-lasting partnerships not only with our clients but most importantly with our employees. We are currently seeking a qualified Boiler Repair Estimator to thrive in our growing National Mechanical Division, performing Boiler mechanical installations. The successful candidate will be responsible for estimating installation and repair work on Boiler room equipment and mechanical systems related to heat and hot water. This person will work closely with our Mechanical Division management teams and technicians as well as account and project managers to ensure best-in-class customer satisfaction. Role and Responsibilities (include but not limited to): - Visit various sites as Company representative - Accept estimating assignments and see through with minimal assistance - Survey and evaluate mechanical systems for installation and repair - Accurately and comprehensively understand customer requirements and translate into actionable steps - Prepare cost estimates & proposals, including the completion of project take-offs, collect pricing from subcontractors & suppliers and accurately identify labor requirements in accordance with project documentation - Provide pricing and quote work ups - Work with management for timely submissions, to hit key milestones - Coordinate with project management and field operations to relay information captured during the estimating phase as well as review job approach & implementation - Educate and provide technical support to the sales team and customers Qualifications and Requirements: - Proof of a valid driver's license, in good standing - Working knowledge of building mechanical systems, with a focus on Heating/Boiler equipment and HVAC systems - Able to read and understand blue prints - Working knowledge of NYC Mechanical Code - Working knowledge of Microsoft Excel, Project and Word - Excellent communication skills, both written and spoken (English) - 10+ years as a mechanical/boiler install mechanic and/or at least 1 year as an estimator in a similar capacity in the heating/hot water/boiler industry - Able to meet the physical demands of the job Benefits and Perks: - Local 638 Union position - Benefits provided via Union membership - Extensive on the job training provided with career advancement opportunities Please include all relevant training, licenses, and applicable certificates with resume. The Metro Group, Inc. is an EEOC-compliant employer.

Part-time Driver/Warehouse worker wanted, clean driving record is required. Looking for a Driver/Warehouse worker to make deliveries to and from the 5 boroughs of NYC. Must be able to drive a commercial van and perform some warehouse duties. This is a part-time position with the potential for full-time employment. Hours are Monday-Friday, 7am-12pm. Responsibilities include:

• Drive company vehicle to make deliveries to and from the 5 Boroughs
• Pick up orders at supply houses
• Communicate with Project Managers and workers on the job sites
• Loading and unloading of material and equipment
• Picking up warehouse orders needed for a job site
• Report any accidents or vehicle issues encountered while en route to supervisors
• Able to accept warehouse deliveries; some forklift experience, willing to train if needed
• Ability to meet physical requirements of position, lifting 50 lbs regularly

The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., a successful, established Water Treatment & Service Company is seeking qualified candidates to join our HVAC Water Treatment and Water Hygiene Management division.  Building Solutions for our clients since 1925, Metro is one of the oldest, most established Water Treatment companies in the business and also one of the fastest growing.  Metro has the largest water treatment service fleet in New England and is one of only two water treatment companies in the country to have an in-house Laboratory with CDC Elite and ELAP certification for Legionella testing. As part of our Management Training Program, we are seeking a motivated Field Sales Service Engineer that is looking to acquire trade skills and is eager to establish themselves within a company that values fostering continued career growth.  This position requires no prior experience in the water treatment field.  The selected individual will receive on the job training, servicing a portfolio of accounts in New England.  Successful individuals will advance to further Sales, Technical and Management opportunities.   Role and Responsibilities (include but not limited to):

• Build lasting client relationships by promoting Metro’s value-added suite of building solutions
• Responsible for service/testing/sampling of heating and cooling systems
• Apply and manage chemicals needed to treat systems
• Provide and report any feedback of findings to the Service/Account Manager
• Complete required information on service orders
• Operate company vehicle to commute from job sites throughout the shift
• Study/train for industry certifications and licenses

  Qualifications and Requirements:

• Proof of a valid driver's license, in good standing
• Ability to lift a minimum of 50 lbs.
• High energy, self-motivated individual with entrepreneurial aspirations
• Reliable, self-starter displaying a consistent work history with excellent work references
• Excellent customer service and communication skills
• Ability to multi-task in fast paced environment with a commitment to responsiveness and customer/co-worker satisfaction
• Strong desire for long-term employment and industry training & development

  A successful candidate will possess some or all of the following qualifications:

• Field Service Experience
• Customer Service and Account Management experience
• Sales experience with a track record of success
• Degree in Business, Chemistry, Engineering or related field

  Benefits and Perks:

• Great Benefits package including medical and dental insurance
• 401K Retirement Plan
• Paid holidays, Paid Personal Time Off
• Extensive on the job training provided with career advancement opportunities
• Competitive salary with additional bonus and incentive structure tied to meeting business unit objectives
• Take-home company vehicle

The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., located in Long Island City, is currently looking for a HVAC Installer for their Mechanical Division. The position is a full-time, permanent position with union entrance and company benefits.     Role and Responsibilities (include but not limited to):  

• Assisting or leading a crew in repairs, modifications, or installations of various HVAC systems
• Driving a company vehicle
• Lifting tools, materials and equipment.
• Performing other miscellaneous tasks to support the operation, when needed. For example, assisting on other job types, doing material pick-up and deliveries, etc.

  Qualifications and Requirements:

• Experience in installing, replacing, and start-up of various HVAC systems
• Basic plumbing/pipefitting experience including sweating and soldering pipe, dry taps, and pipe installations
• Ability to read blueprints is desired
• Experience in Duct Work install is desired
• Qualified leader, capable of directing a crew to maximize productivity
• Collaborative with Field Supervisors and Project Managers
• Agreeable and self-motivated team member, takes initiative
• Enthusiastic in taking on assignments and responsibilities, willing to learn
• Detail oriented, pride in their work, focus on quality
• Clear communication skills
• Capable of working in a professional environment and providing great customer service
• Capable of following company policies and procedures
• Ability to meet physical requirements of position
• Valid driver’s license
• High school diploma or GED
• Applicable industry training and certifications (i.e., OSHA 30-hr, EPA 608 Certified, F60, etc.)

    Job type: Full-time, permanent employment with union entrance, competitive pay and stable, steady work Monday through Friday with overtime opportunities.   The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., located in Long Island City, is currently looking for a HVAC Mechanic or Service Technician for their Mechanical Division. The position is a full-time, permanent position with union entrance and company benefits. Role and Responsibilities:

• Assisting or leading a crew in repairs, modifications, or installations of various components of HVAC systems
• Installation/repair of cooling towers and the installation of water treatment chemical feed and control equipment
• Driving a company vehicle
• Lifting tools, materials and equipment
• Performing other miscellaneous tasks to support the operation, when needed. For example, assisting on other job types, doing material pick-up and deliveries, etc.

    Qualifications and Requirements:

• Experience in HVAC and associated plumbing systems
• Basic plumbing/pipefitting experience including sweating and soldering pipe, dry taps, and pipe installations
• Strong problem solving and critical thinking skills
• Agreeable and self-motivated team member, takes initiative
• Enthusiastic in taking on assignments and responsibilities, willing to learn
• Detail oriented, pride in their work, focus on quality
• Clear communication skills
• Capable of working in a professional environment and providing great customer service
• Capable of following company policies and procedures
• Ability to meet physical requirements of position
• Valid driver’s license
• High school diploma or GED
• Applicable industry training and certifications (i.e., OSHA 30-hr, EPA 608 Certified, F60, etc.) are desired

    Job type: Full-time, permanent employment with union entrance, competitive pay and stable, steady work Monday through Friday with overtime opportunities.   The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., located in Long Island City, is seeking qualified HVAC Technical Specialist to thrive in a growing water treatment and HVAC-R services company.   Role and Responsibilities (including but not limited to):

• Provide Technical guidance, support, and expertise for our HVAC Service and Installation divisions
• Supply in-field guidance to the company’s field technicians, Foremen, and Project Managers
• Survey and providing technical support for our Estimators
• Work with the Company’s Account Managers to provide customer-facing expertise and technical support

  Qualifications and requirements:

• Demonstrated knowledge and expertise of HVAC-R, mechanical and plumbing systems to be confirmed during a field interview
• Ability to meet the physical requirements of the role, including climbing ladders/stairs to view system components, maneuvering in mechanical rooms, and similar
• Capable of reading blueprints
• Ability to work in a fast-paced environment
• Analytical with strong attention to detail
• Excellent communication skills
• Detail oriented, pride in their work, focus on quality
• Capable of working in a professional environment and providing great Customer Service
• Agreeable and self-motivated team member, willing to help, flexible
• Enthusiastic in taking on assignments and responsibilities
• Clean driver’s license (a DMV report will be run as part of the application process. Any offer is contingent upon a clean report)
• High school diploma or GED
• Proficient with Microsoft Office: Outlook/Word/Excel

Benefits:

• Competitive compensation
• Expense reimbursement
• Excellent medical/dental and life insurance
• 401(k) with Company match and profit sharing
• Generous paid leave
• Life insurance
• Career advancement opportunities

  The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., is an established, successful, premier Building Service company founded in 1925. Our services include water treatment, boiler repairs, service and installations, HVAC repairs, water services & testing, regulatory compliance and various other valuable building services. We take pride in the work we do while building long lasting partnerships not only with our clients but most importantly with our employees. We are currently seeking a motivated Junior Business Analyst that is looking to establish themselves within a company that values fostering continued career growth. This position will work in Metro Group’s Information Systems Department, defining and analyzing business / technical problems causing real life business challenges. The successful candidate should be a dynamic professional with a “can do attitude” able to adapt and manage a wide range of technical and business responsibilities. Role and Responsibilities (include but not limited to): - Lead technical integrations, write reports, and develop technical documentation for the enhancement of existing web applications - Develop ideas and documentation to help automate manual processes to streamline workload for existing staff - Identify potential opportunities for process improvement and report automation using SSRS, external data sources, and other resources - while executing changes to systems with little to no impact - Manage system integration projects by either integrating systems directly or through vendor management / acting as a liaison with key stakeholders and the development team. - Gather requirements, draft flow charts, create architectural diagrams, iterate on design, facilitate testing, go-live planning and support - Create ad-hoc SSRS reports as requested in a timely and accurate manner for management (prepare and maintain daily, weekly, monthly, and quarterly reports. Migrate legacy reports from R&R to SSRS) - Set and execute biweekly JIRA sprints to further IS team goals - Monitor incoming issues and resolve bug tickets in a timely and accurate manner - Help backfill for IT when necessary such as troubleshooting technical issues with printers, servers, and user workstations Qualifications and Requirements: - Bachelor's Degree or equivalent from four-year College or technical school, preferably in Information Systems, Business Information Systems, Computer Systems, Information Technology, Computer Science, Statistics, Electrical Engineering, Computer Engineering - Data migration experience (minimum 1 year) - System Analysis experience (minimum 1 year) - SQL experience (1 year), specific to SQL Server (a plus) - Intermediate knowledge of Microsoft Excel, including the ability to create / work with Pivot Tables, VLOOKUP and similar functions. Scripting knowledge in Perl, Python, PHP, Visual Basic and/or Windows batch scripting Preferred Skills (PLUS but NOT required; will TRAIN the right person): - Web Programming experience w/ HTML, CSS, JS - Macros and VBA proficiency Benefits and Perks: - Excellent Benefits package including medical and dental insurance - 401K Retirement Plan including company match - Paid holidays, Paid Personal Time Off - Company-paid life insurance - Extensive on the job training provided with career advancement opportunities The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., is an established, successful, premier Building Service company founded in 1925. Our services include water treatment, boiler repairs, service and installations, HVAC repairs, water services & testing, regulatory compliance and various other valuable building services. We take pride in the work we do while building long lasting partnerships not only with our clients but most importantly with our employees. We are currently seeking a motivated Junior Software Engineer that is looking to establish themselves within a company that values fostering continued career growth. This position will work in Metro Group’s Information Systems Department, implementing solutions by developing and deploying code meant to solve real world business problems. The successful candidate should be a dynamic professional with a “can do attitude” able to adapt and manage a wide range of technical and business responsibilities. Role and Responsibilities (include but not limited to): - Maintain and improve a variety of existing web applications - Develop and deploy quality of life enhancements for proprietary, in-house CRM system (.NET, SQL Server, HTML, CSS, JS) - Automate manual processes to streamline workload for existing staff - Identify potential opportunities for process improvement and report automation using SSRS, external data sources, and other resources - while executing changes to systems with little to no impact - Create ad-hoc SSRS reports as requested in a timely and accurate manner for management (prepare and maintain daily, weekly, monthly, and quarterly reports) - Set and execute personal biweekly JIRA sprints to further IS team goals - Monitor incoming issues and resolve bug tickets in a timely and accurate manner - Help backfill for IT when necessary such as troubleshooting technical issues with printers, servers, and user workstations Qualifications and Requirements: - Bachelor's Degree or equivalent from four-year College or technical school, preferably in Computer Science, Computer Engineering, Information Systems - NET Programming experience (minimum 1 year) - Web Programming experience w/ HTML, CSS, JS (minimum 1 year) - SQL experience (1 year), specific to Microsoft SQL Server (a plus) - Intermediate knowledge of Microsoft Excel, including the ability to create / work with Pivot Tables, VLOOKUP and similar functions. Scripting knowledge in Perl, Python, PHP, Visual Basic and/or Windows batch scripting - VM and/or Cloud Administration experience Preferred Skills (PLUS but NOT required; will TRAIN the right person): - AngularJS knowledge - Macros and VBA proficiency - Node.js knowledge - Express.js knowledge - React knowledge - React Native knowledge - PHP knowledge Benefits and Perks: - Excellent Benefits package including medical and dental insurance - 401K Retirement Plan including company match - Paid holidays, Paid Personal Time Off - Company-paid life insurance - Extensive on the job training provided with career advancement opportunities The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., located in Long Island City, is currently looking for a motivated Lead HVAC Ductwork Installer for their Mechanical Division.   Role and Responsibilities:

• Technician must have knowledge of duct work installation and repair and reading and understanding blue prints.
• Driving a company vehicle
• Lifting tools, materials and equipment.
• Performing other miscellaneous tasks to support the operation, when needed. For example, assisting on other job types, doing material pick-up and deliveries, etc.

  Qualifications and Requirements:

• Qualified leader, capable of directing a crew to maximize productivity
• Collaborative with Field Supervisors and Project Managers
• Agreeable and self-motivated team member, takes initiative
• Enthusiastic in taking on assignments and responsibilities, willing to learn
• Detail oriented, pride in their work, focus on quality
• Clear communication skills
• Capable of working in a professional environment and providing great customer service
• Capable of following company policies and procedures
• Ability to meet physical requirements of position
• Valid driver’s license
• High school diploma or GED
• Applicable industry training and certifications (i.e., OSHA 30-hr, etc.)

    Job type: Full-time, permanent employment, competitive pay, union benefits, and stable, steady work Monday through Friday, 7:30AM to 4PM with overtime opportunities.   The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., located in Long Island City, is currently looking for an experienced Lead HVAC/R Service Technician for their Mechanical Division. The position is a full-time, permanent position with company benefits.   Role and Responsibilities (include but are not limited to):

• Servicing, troubleshooting, and diagnosing heating, ventilation and air conditioning systems
• Leading a crew in the inspection and completion of equipment repairs, replacements, installations and system start-ups
• Driving a company vehicle
• Lifting tools, materials and equipment.
• Performing other miscellaneous tasks to support the operation, when needed. For example, assisting on other job types, doing material pick-up and deliveries, etc.

  Qualifications and Requirements:

• Knowledge in various cooling systems (i.e., Aaon, LG, Mitsubishi, Evapco, Marley, BAC) is desired
• Knowledge of various heating systems and associated plumbing is desired
• Basic plumbing/pipefitting experience including sweating and soldering pipe, etc.
• Strong problem solving and critical thinking skills
• Agreeable and self-motivated team member, takes initiative
• Enthusiastic in taking on assignments and responsibilities, willing to learn
• Detail oriented, pride in their work, focus on quality
• Clear communication skills
• Capable of working in a professional environment and providing great customer service
• Capable of following company policies and procedures
• Ability to meet physical requirements of position
• Valid driver’s license
• High school diploma or GED
• Applicable industry training and certifications (i.e., OSHA 30-hr, EPA 608 Certified, F60, etc.)

      Job type: Full-time, permanent employment, competitive pay, union benefits, and stable, steady work Monday through Friday, 7:30AM to 4PM with overtime opportunities.   The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., is an established, successful, premier Building Service company founded in 1925.  Our services include water treatment, boiler repairs, service and installations, HVAC repairs, water services & testing, regulatory compliance and various other valuable building services.  We take pride in the work we do while building long lasting partnerships not only with our clients but most importantly with our employees. We are currently seeking an experienced, energetic and creative Marketing Manager to develop, implement and manage strategic marketing plans, company-wide.  The ideal candidate should be self-driven and have the ability to spearhead various marketing programs that will support business objectives, lead acquisition, foster customer retention, execute business development, provide sales support and increase service & brand awareness.  These initiatives will be created across a variety of channels.  This person may be based out of the Long Island City, NY area or in the South Hackensack, NJ area but will be all, or mostly remote for the time being.   Role and Responsibilities (include but not limited to):

• Oversee and coordinate product / service development with marketing trends
• Manage marketing staff and further build a team
• Partner with internal stakeholders, external agencies and vendors as part of marketing execution goals
• Manage and oversee social media, advertisement across all media platforms (print, Google AdWords, radio, etc.)
• Create, edit and publish content (text, images, videos, etc.) to grow engagement / followers
• Create and execute a social media calendar to reflect company’s goals and special announcements or information
• Collect content and maintain company website
• Maintain and optimize marketing budget
• Report metrics on advertising, customer satisfaction and other data as requested by the CEO/Executive Team
• Ensure positive outcomes from marketing efforts and budget spent

  Qualifications and Requirements:

• Marketing Degree with a minimum of 4 years relevant experience
• Mircrosoft Office; proficient in Excel (reporting) and Word (advertising design)
• Skills in all the following: Google AdWords, all major social media platforms (including but not limited to Facebook, Instagram, LinkedIn, YouTube)
• Strong project management and organizational skills; deadline and detail-oriented
• Innovative with excellent written and oral communication skills; networking ability
• Strong problem-solving ability, including metrics-driven thinking

  Benefits and Perks:

• Excellent Benefits package including medical and dental insurance
• 401K Retirement Plan including company match
• Paid holidays, Paid Personal Time Off
• Company-paid life insurance
• Career advancement opportunities

  The Metro Group, Inc. is an EEOC-compliant employee

The Metro Group, Inc. is seeking qualified Field Supervisor candidates to thrive in a growing water treatment, HVAC-R and mechanical services company. The successful candidate will be responsible for direct supervision of the Mechanical Division’s field technicians and oversight of various mechanical and HVAC/R repair jobs and installation projects. Responsibilities include but are not limited to: · Effectively lead, manage, and communicate with field team members · Ensure field members have clear, daily direction of their defined scope of work · Aid in the development of field team members · Communication with the Field Foreman and management regarding personnel-related items · Coordination with in-office support and project management teams regarding job-specific items, including material orders, staffing, job status, etc. · Ensure employee adherence to safety and quality measures · Execute project plans and scope according to the project documents, plans, budget and timeline, at the direction of the Project Management team · Determine job/ project resourcing requirements (i.e., staffing, staging, etc.) · Professional representation at project coordination or Customer meetings · Provide best in class Customer service; accurately and comprehensively understanding customer requirements and translating those requirements into actionable steps Qualifications include: · Clean driver’s license (a DMV report will be run as part of the application process. Any offer is contingent upon a clean report) · Demonstrated knowledge of mechanical, HVAC-R, and plumbing systems to be confirmed during a field interview · Ability to meet the physical requirements of the role, including climbing ladders/stairs to view system components, maneuvering in mechanical rooms, and similar · Ability to work in a fast-paced environment · Good at prioritizing tasks to meet deadlines · Analytical with strong attention to detail · Excellent communication skills · Strong leadership and initiative · Proficient with Microsoft Office: Outlook/Word/Excel Benefits:

• Competitive compensation
• Expense reimbursement
• Excellent medical/dental and life insurance
• 401(k) with Company match
• Generous paid leave
• Career advancement opportunities

The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., a successful, established Water Treatment & Service Company is seeking qualified candidates for a Manager of Operations and Business Development position. As part of Metro’s Leadership Development Program, this position will work closely with upper management and will have cross-departmental exposure and functionality in Operations, Sales and Support. This is an excellent opportunity for individuals looking to transition their careers to senior management roles. Responsibilities include: · Optimization of workflow routing to meet SLA requirements. · Coordination of workflow between Sales & Service Teams · Create and present reports detailing metrics tied to business plan goals. · Project Management for select new offerings and special projects. · Implement strategies for the expansion of existing customer relationships, open new relationships, and manage the flow of sales opportunities from initial contact thru to close with the Sales Team. · Monitor and Follow up with Teams on activity metrics tied to business plan goals. · Spearhead and implement new product and service offerings sales and direct marketing campaigns. Requirements: · High energy, self-motivated individual with entrepreneurial aspirations · Excellent Customer Service and Communication Skills · Strong computer skills including Microsoft Excel and CRM environments · Ability to multi-task in fast paced environment with a commitment to responsiveness and customer/co-worker satisfaction · Excellent work/professional references A successful candidate will possess some or all of the following qualifications: · Operations Management in Field Service · Sales, Sales Management and CRM software experience · Customer Service and Account Management experience · Business Development experience · Bachelor’s Degree in Business, Engineering or related field Benefits include competitive salary, medical/dental insurance, 401(k), profit sharing and generous paid leave time. Additional Bonus and incentive structure tied to meeting business unit objectives. The Metro Group, Inc. is an EEOC-compliant employer.  

The Metro Group, Inc., is an established, successful, premier Building Services company founded in 1925.  Our services include water treatment, boiler repairs, service and installations, HVAC repairs, water services & testing, regulatory compliance and various other valuable building services.  We take pride in the work we do while building long-lasting partnerships not only with our clients but most importantly with our employees. We are currently seeking a motivated Operations Coordinator to thrive in our growing National Mechanical Division.  This person will serve as the administrative support, delivering the best overall workflow optimization.  The selected individual will work closely with our Service, Sales & Finance Departments to ensure the highest level of satisfaction to both our internal and external customers.  The ideal candidate should demonstrate independent judgment required to plan, prioritize and organize a varied workload with a high level of organization and a keen eye for systematic efficiencies. Role and Responsibilities (include but not limited to):

• Point person for Certificate of Insurance requests to & from customers
• Ongoing communication with our office suppliers & vendors
• Payroll Processing: track staffs time & attendance
• Point person for Customer Collections on overdue invoices; work with department managers to ensure customers meet payment terms
• Develop strategies for consistent and timely collections
• Organize and save incoming AP Invoices
• Manage outgoing Service Invoice Process to meet customer requirements
• Answer incoming phone calls and direct to appropriate person, as necessary
• General paper and electronic file management and organization
• Provide general administrative support to the office where needed as well as daily mail distribution

Qualifications and Requirements:

• Associate or Bachelor’s Degree
• 3+ years’ experience working in a fast pace office environment
• Reliable, flexible, people-oriented with a friendly & patient demeanor, fast learner with the ability to demonstrate initiative and responsibility
• Excellent communication (verbal & written) and organizational skills
• Proficient in Microsoft Word, Excel, Outlook & standard office equipment
• Ability to meet physical requirement of position
• Availability to start within a maximum of 2 weeks
• Previous customer service experience in an industrial or service industry preferred
• Previous experience with customer collections preferred

Benefits and Perks:

• Excellent Benefits package including medical and dental insurance
• 401K Retirement Plan including company match
• Paid holidays, Paid Personal Time Off
• Company-paid life insurance
• Extensive on the job training provided with career advancement opportunities

The Metro Group, Inc. is an EEOC-compliant employer.

Position Summary: The Operations Supervisor is responsible for the daily operations of the Metro Inc. Operations team, NYC. This includes shift, field, process, manage business relationships with customers to ensure accurate and timely responsiveness to customer concerns, and retention of the customer. Responsibilities include hiring, training, developing Technicians / Helpers, and working directly with Operations Team in a supervisory role to ensure Metro Group customers receive the highest level of customer service and quality. Other responsibilities include labor analysis, schedule coordination, developing and coaching mechanical teams, manage costs, and service performance. The Operations Supervisor will also oversee many key performance indicators for the Metro Operations Team including; maintaining excellent customer relationships, increasing internal sales, creating an efficient work day for the Technicians/Helpers, special work with customers, responding to customer requests, pro-active problem solving and meeting productivity goals, handling emergency customer visits, and assisting with job completion. Essential Functions:

• Support and uphold all policies and procedures, and ensure they are always adhered to
• Sustains expert knowledge of business goals and objectives: products and services for the operation.
• Creates and executes proactive steps to expedient scheduling of all work jobs sold, ensure job completion, increase customer satisfaction, and reduce customer complaints
• Achieves overall consistency throughout the operation
• Sustains and manages operation cost while maintaining service levels
• Actively manages the timely response of all customer relations, and employee interactions
• Upholds and achieve employee hours and overtime are managed in an effective manner (according to budget)
• Manages and coaches Administrative Support Staff (Schedulers/Dispatchers) to acceptable performance levels
• Manages departmental employee hours in an efficient and effective manner according to budget
• Ensures effective communication of job accountability, objectives, and performance feedback
• Coaches, trains, and organizes workforce to have them capable of maintaining high service levels
• Supports and encourages reward and recognition programs in the operation
• Plans and creates steps that lead workforce to being highly skilled, satisfied, and engaged
• Sustains and monitors performance management issues within the operation
• Supports and encourages employee involvement throughout the operation
• Ensures consistent and quality decisions are made at dispatch and schedule
• Creates, supports and coaches to ensure a culture focused on customer satisfaction
• Responsible for promptly addressing and resolving problems/complaints filed by the customer
• Support and sustains relationships with customers and the community
• Ensures that employees maintain the pulse (competition, growth, sales, customers, events, etc.) of the community
• Supports the recruiting process by working with the HR team, reviewing resumes, and conducting interviews
• Actively supports and maintains high levels of morale in employees within the operation
• Upholds, promotes, and demonstrates an environment of honesty, integrity, and candor through open lines of communication
• Ensures delivery of feedback, encouragement and expectations are clear and concise

Supervision Received:

• Plans, designs, and carries out programs, projects, studies, or other work independently. Receives little or no supervision from General Manager

Supervisory Duties: 

• Trains, assigns work to, and checks work of two (2) or more Team members; participates in the decision to hire, fire, and promote Team members; does not conduct the same work as Team members on a regular basis

Minimum Qualifications:

• High School Diploma or GED required; Bachelor’s Degree preferred
• Minimum three (3) years managerial / supervisory experience
• Knowledgeable in Microsoft Office applications (including Outlook, Word, Excel, PowerPoint)
• Previous customer service experience in an industrial or service industry preferred
• Excellent communication skills
• Ability to meet physical requirement of position
• Clean and valid Driver’s License

Knowledge, Skills, and Abilities:

• Ability to communicate well with others
• Ability to build strong internal/external working relationships with the company and within the community
• Goal oriented work ethic with high standards for quality performance
• Strong coaching skills and analytical aptitude
• Highly organized and efficient with administrative tasks
• Clear and consistent decision maker

Compensation and Benefits:

• Competitive pay including Base Salary and Commission Potential
• All Expenses Reimbursed
• Annual/Quarterly Performance Bonuses & Incentives
• Excellent Medical/Dental Insurance
• 401K
• Generous Paid Vacation and Holiday Package
• Career Advancement Opportunities

The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., is an established, successful, premier Building Service company founded in 1925. Our services include water treatment, water services & testing, regulatory compliance and various other valuable building services. We take pride in the work we do while building long lasting partnerships not only with our clients but most importantly with our employees. We are currently seeking a motivated Service Technician that is looking to acquire trade skills and is eager to establish themselves within a company that values fostering continued career growth. Successful candidates will be responsible for maintaining the water treatment programs for clients comprised of commercial and industrial buildings in the Portland area. Role and Responsibilities (include but not limited to): - Responsible for service/testing/sampling of heating and cooling systems - Apply and manage chemicals needed to treat systems - Provide and report any feedback of findings to the Service/Account Manager - Complete required information on service orders - Operate company vehicle to commute from job sites throughout the shift Qualifications and Requirements: - Proof of a valid driver's license, in good standing - Reliable, self-starter displaying a consistent work history - Attention to detail and highly customer-focused - Strong desire for long-term employment and industry training & development - Ability to lift a minimum of 50 lbs. Benefits and Perks: - Great Benefits package including medical and dental insurance - 401K Retirement Plan - Paid holidays, Paid Personal Time Off - Extensive on the job training provided with career advancement opportunities The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., an established, successful Water Treatment Company is seeking water treatment service technician candidates. This is a union-track role offering competitive salary and fringe benefits, which include a 401k, medical and dental insurance, paid holidays, and vacation/sick time. Extensive on-the-job training provided. Successful candidates will be responsible for maintaining the water treatment programs for clients comprised of a wide array of commercial and industrial buildings in and around the NYC-metro area. This position is an excellent opportunity for candidates looking to acquire trade skills that will last a lifetime, and who are looking to establish themselves with a company that puts value into fostering an individual’s career growth. A successful candidate will be:

• Desiring long-term employment and industry development
• Reliable and a self-starter
• Displaying a consistent work history
• Attentive to detail and customer-focused
• Mechanically inclined; Water Treatment experience preferred

Proof of a valid driver’s license, in good standing, is required.

• Experience in water treatment is a plus.
• Experience with HVAC or Maintenance is a plus.
• Experience with water filtration equipment is a plus.
• Experience with plumbing is a plus.
• OSHA 10 Card is a plus.
• Pesticide Applicators License is a plus.
• Experience with Pest Control is a plus.

This position offers stable, steady work Monday-Friday with union benefits and the opportunity for overtime. The Metro Group, Inc. is an EEOC-compliant employer.

The Metro Group, Inc., is an established, successful, premier Building Service company founded in 1925. Our services includes water treatment, boiler repairs, service and installations, HVAC repairs, water services & testing, regulatory compliance and various other valuable building services. We take pride in the work we do while building long lasting partnerships not only with our clients but most importantly with our employees. We are currently seeking a motivated Water Treatment Specialist that will be responsible for maintaining and growing our existing customer base as well as actively generating new accounts. This is an extremely important role that will work very closely with our Service Department and Account Management Teams. The main objective will be to manage existing business and grow new business to increase The Metro Group’s market position within NYC. Role and Responsibilities (include but not limited to): - Focus on new business to business account development - Ensure our water treatment programs are being administered in the most effective and efficient manner - Provide technical assistance on current customer calls/meetings - Assist in bringing in new business from new markets, specifically in manufacturing and healthcare - Work with chemical feed programs, calculations, equipment, taking measurements, and troubleshooting - Provide solutions to water treatment related problems and defend the work done by The Metro Group Qualifications and Requirements: - 4 year Technical Degree - Knowledge and understanding of water treatment ; Certified Water Technologist (CWT) preferred - 3 – 5 years of related experience, preferably in the NYC market - Business Management mindset with focus on practicality - Valid Driver’s License, in good standing - Skilled in presenting and public speaking - Knowledge of Microsoft Office - Previous customer service experience in an industrial or service industry - Excellent verbal and written communication skills - Team player able to work with people from all backgrounds and education levels - Water treatment industry knowledge - Ability to meet physical requirements of position Benefits and Perks: - Excellent Benefits package including medical and dental insurance - 401K Retirement Plan including company match - Paid holidays, Paid Personal Time Off - Company-paid life insurance - Competitive pay, travel allowance and may qualify for bonus pay - Extensive on the job training provided with career advancement opportunities The Metro Group, Inc. is an EEOC-compliant employer.  

The Metro Group, Inc., is an established, successful, premier Building Service company founded in 1925. Our services include water treatment, boiler repairs, service and installations, HVAC repairs, water services & testing, regulatory compliance and various other valuable building services. We take pride in the work we do while building long lasting partnerships not only with our clients but most importantly with our employees. Located in Long Island City, we are currently seeking general laborers for the Mechanical Division. This division is experiencing an increased volume of work. The position is temporary, however, has the potential to transition into a full-time, permanent position if the selected individual is hard working, a fast learner, and continually meets management expectations. Role and Responsibilities (include but not limited to):

• Assist lead mechanic in various heating and cooling systems related job tasks
• Participate in cleaning, servicing, repairing or replacing boilers, cooling towers or other mechanical units
• Drive a company vehicle
• Lift tools, materials and equipment.
• Perform other miscellaneous tasks to support the operation such as assist on other job types,do material pick-up and deliveries, etc.

Qualifications and Requirements:

• Available to work 7:30AM-4PM, Monday through Friday
• Valid driver’s license
• Practices and follows all OSHA and Company Safety policies and procedures using protective equipment such as: gloves, safety glasses, suit covers, mask etc. (company-provided)
• Agreeable and self-motivated team member
• Enthusiastic in taking on assignments and responsibilities
• Willing to learn and work as a productive team member
• Able to take instructions from a supervisor
• Detail oriented, pride in their work, quality-focused
• Clear communication skills
• Capable of working in a professional environment and providing great customer service while on a job-site
• Ability to meet physical requirements of position
• High school diploma or GED (preferred)

Job type: Part-time, Seasonal, with the potential for transitioning into full-time, permanent employment. A full-time opportunity would mean a union position with competitive pay. The Metro Group, Inc. is an EEOC-compliant employer.