EMERGENCY BOILER SERVICE
Metro Group has the largest fleet and best trained union technicians in the NYC area for boiler room related emergency service calls. With goals of 2 hours or less for emergency call turn-around-time our customers can rely on us for prompt, effective emergency boiler service trouble-shooting. We also offer Emergency HVAC and Emergency Electrical service. Our emergency team is always ready to get you back up and running fast. Call 718-321-8787 for Emergency Service 24/7/365.
Full Boiler Room Service Contracts
Metro Group offers boiler room emergency service contracts, as well as a la carte options. Our emergency boiler service differs from our competition because our contracts are not BURNER service contracts. We offer full boiler room emergency service. Labor for emergency calls is included, regardless if the problem is stemming from the burner.
“Great customer service; highly recommend; would definitely use this company again.” ~Marcos
Case Study: Metro Group Quickly Responds to Emergency Heating Pipe Replacement Over New Year’s Eve
Frequently Asked Questions: Emergency Boiler Service
How quickly can Metro Group respond to an emergency boiler service call?
We aim for a response time of 2 hours or less for all emergency boiler service calls within the NYC Tri-State area. With one of the largest fleets of union technicians in the region, we are positioned to get to your mechanical room faster than the competition when heat or hot water is lost.
Is 24/7 emergency boiler service available on weekends and holidays?
Yes. Boiler failures don’t follow a 9-to-5 schedule, and neither do we. Our emergency team is available 24/7/365, including nights, weekends, and major holidays like New Year’s Eve and Christmas, to ensure your building remains safe and operational.
What is the difference between “Burner Service” and Metro Group’s “Full Boiler Room Service”?
Most competitors offer burner-only contracts, meaning if the issue is a failed pump, a leaking pipe, or a control system failure, they won’t fix it. Metro Group’s emergency boiler service covers the entire mechanical room. Whether the problem is the burner, the boiler vessel, or the peripheral piping, our technicians are equipped to handle the whole system.
What should I check before calling for emergency boiler service?
Before calling, we recommend checking three “quick fixes”:
- The Emergency Switch: Ensure the red “Emergency” plate hasn’t been accidentally flipped to “OFF.”
- The Thermostat: Confirm it has power and is set to “Heat.”
- Fuel Levels: For oil systems, verify that the tank isn’t empty.
If these aren’t the issue, call us immediately at 718-321-8787.
What happens if my boiler cannot be repaired immediately?
In cases of catastrophic failure where a part is obsolete or a vessel is cracked, we provide Mobile Boiler Units. This ensures your building has a temporary heat source to maintain tenant comfort and legal compliance while we fast-track your permanent boiler replacement.
Do your technicians carry parts on their trucks?
Yes. Our service vans are “rolling warehouses” stocked with a wide range of common high-failure components, including valves, gaskets, thermocouples, and electronic controls. This allows us to maintain a high “first-time fix” rate for emergency boiler service, saving you from prolonged downtime.
Can you handle steam boiler emergencies in older NYC buildings?
Absolutely. We specialize in the complex steam systems common in New York City. Our technicians are experts at troubleshooting water hammer, surging, and clogged sight glasses—issues that require specialized knowledge of steam pressure and water chemistry.
