Troubleshooting Water Softeners

Having problem with your water softener?  Metro can assist your facility in walking you thru a few simple troubleshooting steps.

The most common water softener problem is a poor brine draw.  Poor brine draw is typically caused either by a leaking brine draw tube, (flexible tube leading from brine tank to softener head) or a cracked or damaged brine check valve assembly. Item 2 on diagram

Brine tanks and valves should be cleaned out every year, as salt always contains some amount of foreign material, plugging valves and interfering with brine draw.

If indeed the softener is drawing brine well, then an elution study and/or a resin analysis may be necessary.

Brine Tank

Contact your local Metro representative for more details!